When is free something other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only consumer
Brian is not the first customer to see this type of issue. The consumer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the consumer "will not receive the $106 they were charged for (the Nook)."
Fine print says not free
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was supposedly well-hidden, but because it was publicized somewhere, the consumer was bound by the terms of the transaction.
The "free Nook" sting is still there and makes lots of people angry since it cannot be returned, though it can be sold at the consumer's discretion.
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only consumer
Brian is not the first customer to see this type of issue. The consumer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the consumer "will not receive the $106 they were charged for (the Nook)."
Fine print says not free
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was supposedly well-hidden, but because it was publicized somewhere, the consumer was bound by the terms of the transaction.
The "free Nook" sting is still there and makes lots of people angry since it cannot be returned, though it can be sold at the consumer's discretion.
No comments:
Post a Comment